Sales Policy for Boldhato.net

Effective Date: December 31, 2024

Welcome to Boldhato.net, your trusted source for a wide variety of premium plants and indoor garden solutions. We are committed to providing high-quality plants to beautify your space, whether for personal enjoyment or commercial purposes. This Sales Policy outlines the terms and conditions for purchasing products through our website, boldhato.com, ensuring a seamless and satisfying shopping experience for all customers.

1. General Overview

At Boldhato.net, we take pride in offering a curated selection of healthy and vibrant plants. Our plants are carefully sourced and inspected to meet high standards of quality and aesthetics. We are dedicated to providing excellent customer service and ensuring that every order is fulfilled with care and attention to detail.

2. Product Availability and Pricing

  • Product Availability: All plants and related products displayed on our website, boldhato.com, are subject to availability. While we strive to keep our inventory up-to-date, due to seasonal variations, some products may go out of stock temporarily. We reserve the right to discontinue any product at any time.

  • Pricing: Prices listed on our website are in U.S. dollars (USD) and are subject to change without prior notice. All prices include applicable taxes, unless stated otherwise. Discounts, promotions, or special offers may apply to specific items and are subject to terms and conditions.

  • Shipping Fees: Shipping fees are calculated at checkout based on your location, the size of your order, and the selected delivery method. We offer various shipping options, and we aim to provide the best possible shipping rates.

3. Order Process

  • Placing an Order: To place an order on boldhato.com, simply browse our product categories, add items to your shopping cart, and proceed to checkout. You will need to provide necessary details such as your shipping address and payment information.

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with an order summary. Please review the details carefully and contact us immediately if there are any discrepancies or issues with your order.

  • Payment Methods: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options through our payment gateway. Payment must be completed in full before your order is processed.

  • Order Processing and Shipping: After receiving your payment, we will process your order within 1-2 business days. During periods of high demand, processing times may be slightly longer. You will receive a tracking number once your order has shipped.

4. Returns and Refunds

  • Return Policy: At Boldhato.net, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 14 days of receiving your items. Please contact us at info@boldhato.net to initiate the return process. To be eligible for a return, products must be in their original condition and packaging.

  • Refunds: Refunds will be issued to the original payment method once the return has been processed and the item is received in satisfactory condition. Shipping costs are non-refundable, and customers are responsible for the return shipping fees unless the item is damaged or defective.

  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately at info@boldhato.net with photos of the damaged product. We will offer a replacement, exchange, or full refund, including shipping costs.

5. Shipping and Delivery

  • Shipping Options: We offer a variety of shipping methods to suit your needs, from standard delivery to expedited options. Delivery times may vary depending on your location and the shipping method selected.

  • Shipping Areas: We currently ship within the United States and to select international destinations. If you live outside our delivery zones, please contact us at info@boldhato.net to inquire about international shipping availability.

  • Tracking Your Order: After your order is shipped, you will receive an email with a tracking number. You can track the progress of your shipment through the carrier’s website.

  • Delivery Issues: In case of delayed or missed deliveries, please contact our customer support team at (423) 272-7511 or info@boldhato.net for assistance. We will work with the shipping carrier to resolve the issue as quickly as possible.

6. Customer Support

At Boldhato.net, we prioritize providing excellent customer support. If you have any questions or need assistance with your order, do not hesitate to reach out to us. Our customer service team is available Monday to Friday from 9:00 AM to 6:00 PM (Eastern Time).

  • Contact Information:

7. Terms and Conditions

By placing an order on boldhato.com, you agree to abide by the terms outlined in this Sales Policy. We reserve the right to update or change this policy at any time. Any changes to the Sales Policy will be posted on our website, and the updated policy will take effect immediately after being published.

We encourage you to review this policy periodically to stay informed about any changes that may affect your shopping experience.

8. Privacy and Security

Boldhato.net is committed to protecting your privacy. We use secure payment systems and comply with applicable data protection regulations. Your personal information will only be used for processing orders and improving our services. For more information, please review our Privacy Policy available on our website.