Refund and Return Policy for Boldhato.net

Effective Date: December 31, 2024

At Boldhato.net, we are committed to ensuring that every customer enjoys a seamless shopping experience with us. If you are not entirely satisfied with your purchase, we want to make the return and refund process as simple as possible. This Refund and Return Policy outlines the terms and procedures for returning items and requesting refunds, ensuring clarity and transparency.

1. General Return and Refund Guidelines

We take great pride in the quality of the products we sell, but we understand that sometimes things don’t go as expected. Whether you are returning an item because of a change of mind or due to a problem with the product itself, we want to ensure the process is smooth and hassle-free. All returns and refunds are subject to the following conditions:

  • Returns must be requested within 14 days from the date of receipt of your order.
  • Products must be returned in their original condition, unused, and in their original packaging.
  • Shipping costs for the return of products are non-refundable, except in cases of defective or damaged items.
  • Customers are responsible for the return shipping fees unless the item received was damaged, defective, or incorrect.

By purchasing from Boldhato.net, you agree to these terms and acknowledge that failure to comply with these conditions may result in the refusal of your return or refund request.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at info@boldhato.net within 14 days of receiving your order. In your email, please provide the following information:

    • Your order number.
    • A description of the item(s) you wish to return.
    • Reason for the return (whether it’s due to a change of mind or product defect).
    • Photos of the item(s) (if applicable, especially if the item is damaged or defective).

  2. Return Authorization: After receiving your return request, our customer service team will evaluate your request. If the return is approved, you will be provided with detailed instructions on how to proceed with the return, including the return address.

  3. Packaging the Return: For protection during transit, we ask that you pack the item securely in its original packaging, including any accessories or materials that were included with the original order. Returns that are not properly packaged may be subject to damage, which could affect your refund.

  4. Return Shipping: Once you’ve received your return authorization, you will need to ship the item(s) back to us. You are responsible for the cost of return shipping, unless the item is defective or damaged, or if an error was made by us in fulfilling your order.

3. Refund Process

Upon receiving and inspecting the returned item(s), we will process your refund. Please note the following details:

  • Refund Approval: If the returned item(s) meet the return conditions, a refund will be issued to your original payment method. The refund process typically takes 5-7 business days to complete. The time it takes for the refund to appear in your account may depend on your payment method and bank processing times.

  • Partial Refunds: In cases where items are returned damaged or not in their original condition (e.g., missing parts or packaging), we reserve the right to issue a partial refund or deny the refund request.

  • Non-Refundable Items: Some items are non-returnable and non-refundable, including but not limited to:

    • Custom-made or personalized products.
    • Gift cards or store credits.
    • Plants that have been damaged due to improper care or handling after receipt.

If you are unsure whether an item qualifies for return or refund, please contact our customer support team at info@boldhato.net for clarification.

4. Damaged or Defective Items

We make every effort to ensure that the products we sell are in perfect condition, but sometimes items may arrive damaged or defective. If your order arrives in less-than-perfect condition, please follow these steps:

  1. Report Damaged or Defective Items: Contact us immediately at info@boldhato.net with the following:

    • Your order number.
    • A detailed description of the damage or defect.
    • Photographic evidence of the damage or defect (e.g., pictures of the packaging, the item, and the shipping label).

  2. Replacement or Refund: If we confirm that the item is defective or damaged, we will offer a replacement or a full refund. In this case, we will cover the cost of return shipping, and we will arrange for the defective item to be returned to us at no cost to you.

  3. Exchanges: In some cases, we may be able to offer an exchange for a similar product if the item is in stock. If an exchange is requested, you will need to return the damaged item, and once we receive it, we will ship out the replacement.

5. Change of Mind

If you have changed your mind after receiving your order and wish to return it, the following guidelines apply:

  • Eligibility for Return: Items may only be returned if they are in unused, unopened, and resalable condition. The original packaging and any associated items (e.g., care instructions, certificates, etc.) must be returned with the product.

  • Return Shipping: As the return is initiated due to a change of mind, the customer is responsible for the return shipping costs.

  • Refund Issuance: Upon receiving the returned product in its original condition, a full refund will be issued, excluding shipping costs, to your original payment method. Refunds for change-of-mind returns are processed within 5-7 business days.

6. Special Cases

  • Gift Returns: If you have received a product as a gift and would like to return it, we will provide a store credit or exchange, provided the item is eligible for return.

  • Incorrect Item Received: If you receive an item that does not match your order (e.g., incorrect product, wrong size), please contact us immediately. We will cover the return shipping costs and provide you with the correct item or issue a refund.

7. Non-Refundable Shipping Fees

Please note that shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., damaged, defective, or incorrect products). In cases where you return a product due to a change of mind, the original shipping charges will not be refunded.

8. Contact Information

For any inquiries regarding returns, refunds, or exchanges, please contact our customer support team at:

We are here to assist you and ensure that your experience with Boldhato.net is as positive as possible. Thank you for choosing us for your indoor plant needs!

9. Policy Updates

This Refund and Return Policy is subject to change. Any updates or changes will be posted on this page, and the updated policy will become effective immediately upon posting. We encourage you to check this policy periodically for any updates.