BOLDHATO – Shipping Policy

Effective Date: December 31, 2024

Welcome to BOLDHATO, your premier destination for high-quality bonsai trees and accessories. This Shipping Policy outlines our procedures to ensure a seamless delivery experience for our valued customers.

1. Shipping Coverage

We proudly ship our bonsai trees and products to the following locations:

  • United States: All 50 states, including Alaska and Hawaii.
  • International Shipping: Select countries worldwide (please contact us for availability).

2. Shipping Methods and Carriers

  • Domestic Orders: We use trusted carriers such as USPS, UPS, and FedEx to ensure fast and secure delivery.
  • International Orders: DHL and FedEx International are used for reliable global shipping.

3. Shipping Timeframes

  • Domestic Orders: 3–7 business days.
  • International Orders: 7–21 business days, depending on the destination.

Orders are processed within 1–2 business days. During peak seasons, processing may take up to 3 business days.

4. Shipping Costs

  • Flat Rate Shipping: $10 for domestic orders under $100.
  • Free Shipping: Domestic orders above $100 qualify for free shipping.
  • International Shipping: Calculated at checkout based on weight, dimensions, and destination.

5. Packaging and Plant Safety

We take great care to package your bonsai trees to ensure they arrive in pristine condition.

  • Trees are securely packed with eco-friendly materials to protect their health during transit.
  • Accessories are individually wrapped to prevent damage.

6. Tracking Your Order

Once your order ships, you will receive an email with a tracking number. You can monitor the delivery status through our carriers’ websites.

7. Shipping Restrictions

  • Certain states and countries have restrictions on importing plants. Customers are responsible for complying with local regulations.
  • Orders containing live plants cannot be shipped to regions with extreme weather conditions.

8. Damaged or Lost Shipments

  • If your bonsai or product arrives damaged, please contact us within 48 hours with photographs of the damage.
  • For lost shipments, contact us for assistance. We will work with the carrier to resolve the issue.

9. Contact Information

For any shipping inquiries, please contact us:

At BOLDHATO, we strive to deliver excellence with every order. Thank you for choosing us to bring the beauty of bonsai to your home.